Emerging channels are impacting the customer experience at an increasing pace. How we understand, track and respond to the growing range of contact channels demanded by the “now” generation – and deliver the kind of experience they expect – is a greater challenge than ever in today’s customer contact environment.
This challenge is at the heart of the Customer Response Summit organized by Execs in the Know, taking place in Toronto, Ontario next month, June 16-18.
In addition to the opportunity to learn from an extraordinary group of thought leaders, this event promises to deliver great viewpoints on best practices in customer experience management.
Close to my heart will be the Customer Care Strategy planning session, which separates attendees into small groups to brainstorm and create customer care strategy plans, while enabling everyone to walk away with new knowledge and ideas that can benefit their own teams.
I am also excited to have the chance to review the yearly Customer Experience Benchmark Study, compiled by Execs in the Know and its research partner, Digital Roots. One installment focuses on corporate insights and the other on consumer insights. Industry experts will present and discuss the study’s findings in detail.
Register now and save $300! Promo code: ASPECT
Hope to see you there!
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